Service & Support
How can we help you?
All important service topics at a glance. If you can't find the right answer here, simply contact us.
Shipping & Delivery
Concerning shipping conditions- Free shipping throughout Germany
- Delivery date by telephone arrangement with the forwarding agency
- Payment via PayPal or advance payment
Contact
Contact us- Advice on products and installation
- Questions about an ongoing order
- Reply usually within one business day
Frequently Asked Questions
See all questions- Technology, power consumption, and control
- Installation and commissioning
- 30-year warranty on heating element and body
Returns & Cancellations
Regarding the Right of Withdrawal- 14-day right of withdrawal
- Return shipping costs can be around €300, depending on the product and transport method
- Compensation for loss of value caused by the customer, e.g., due to insufficient packaging
Frequently Asked Questions at a Glance
What are Thermotec's shipping and payment terms?
What are Thermotec's shipping and payment terms?
As soon as you have decided to make a purchase in our shop, you will receive an order confirmation by e-mail. After your payment, you will receive another e-mail with your invoice. In the meantime, we will pack your goods and hand them over to the forwarding agent. The forwarding agent will contact you by telephone to arrange a delivery date.
We deliver our products within Europe against PayPal and advance payment. Shipping is free of charge for you within Germany. However, transport costs are incurred for deliveries outside Germany. These will be communicated to you in the order confirmation.
We have summarized the exact provisions for you in our Shipping and Payment Terms and Conditions.
What are the terms and conditions for cancellations or complaints?
What are the terms and conditions for cancellations or complaints?
Thermotec grants you a 14-day right of withdrawal. If exercised, we will refund your payment within 14 days of receiving your withdrawal notification.
However, additional costs for return shipping may apply. All necessary information on exercising your right of withdrawal can be found here.
Should you wish to submit a complaint, please fill out our complaint form. Based on your information, we will then check your warranty claim and get back to you promptly.
What are the warranty conditions for AeroFlow electric heaters?
What are the warranty conditions for AeroFlow electric heaters?
Thermotec grants you a 30-year warranty from the date of sale of the AeroFlow electric heater. This applies to the heating element and the body of the electric heater. For the control types and thermostats, however, you receive a two-year warranty from the date of purchase.
The warranties apply exclusively to the respective initial purchase and expire upon resale of our products.
